| Order and Technical: |
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Is your site secure to make purchases? |
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Yes, our website has all possible protections for your personal information to be safe. |
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How can I pay if I don’t want to use credit card? |
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We do accept personal/business checks, money orders, cashiers checks, wire ( bank ) transfers, Paypal and we also offer credit terms for the approved clients. |
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Do you accept Purchase Orders? |
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Yes, you would need to fax purchase order to: 408-954-8792. Make sure to supply your email address to receive an invoice and tracking information. |
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I am getting and error message on the check out page, what do I do? |
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Error message could be related to different issues: incorrect information, internet connection, time-out during the order ( created for security reasons ), incorrect shipping method selected. If you are not able to figure out which reason is applicable in your case, please call us right away and we will have your order placed over the phone. |
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I didn’t get my confirmation number in my email? |
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Some email providers or mail boxes might block our emails by thinking that it’s spam. Check for our email in spam folder or deleted folder. If you are not able to find it, email or call us and we will fax it or email it to an alternative email address. |
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I made a mistake and ordered a incorrect product; can I change it to a different item? |
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Yes, as long as we didn’t have the item shipped, you can call us and we will have the item changed in our system |
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| Shipping: |
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Do you ship to APO or FPO address? |
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Yes, please use USPS shipping option. |
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Do you ship internationally? |
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Yes, we do ship all over the world. In some cases we might contact you to provide us some additional information (such as telephone number of your credit card, copy of your identification), for security reasons. |
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How long does your economy domestic shipping take? |
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Under normal conditions all lead time is from 2 to 5 business days, depending on your location. In some very rare cases forwarder might delay packages. |
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How long does your international shipping take? |
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We have a few options for international shipments: UPS/USPS Express. USPS Express packages normally arrive within 4-7 business days. USPS priority usually take 7-15 business days. UPS Express 2-4 days, UPS Expedited 3-5, UPS Saver 3-5 days. International service is not-guaranteed to the specific time, since packages can be held in customs waiting for recipients additional information. |
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Do I pay Tax and Customs if a package is being shipped out of the USA ? |
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Yes, you might be charged tax and or customs according to your country importation rules. |
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I am a local customer; can I pick the item up instead of having it shipped? |
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Yes, please call in advance to make sure we have it in our local warehouse. |
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My package came in damaged by a carrier, what do I do? |
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Before accepting a package, fully inspect it for damages, if any, make a note with carrier. Sign for the delivery and call/email us right away to arrange replacement. |
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I received a USPS tracking number from you, but I am not able to see any movement on the shipment, is it normal? |
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Yes, USPS service doesn’t provide exact location of the package until it arrives to either your main post office or to you directly. |
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I have placed an order. When should I be expecting it to be shipped? |
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Most orders placed before 2 PM (Pacific Time) are shipped the same day. |
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I have received free shipping offer, will you charge me if I return an item? |
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Yes, if the item is not defective, we will charge you the shipping that had been paid originally. |
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| Product Question: |
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I have a DVI output on the DVD player and HDMI on my plasma, will I loose quality with the adapter? |
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No, the signal will not change it’s clarity. DVI is the same as HDMI, the only difference is DVI connection doesn’t support audio. |
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What is the difference between Ultra and Pro series of Atlona Cables? |
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The main difference is that Pro series cables are made out of silver plated copper conductors with top quality soldering process. Cables are also featured with additional layer of insulation and therefore will provide an excellence of connection. |
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Is Atlona Technologies related to Lenexpo in any way? |
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Yes, Atlona Technologies is a manufacture which is owned by Lenexpo Electronics. All support for Atlona products is handled by Lenexpo personal. |
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Where are your products made? |
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Cables and connectors are normally made in China , Taiwan , Japan , Germany , depending on the model. As far as other manufactures that we carry, it depends on each individual company; please see item description for the country of origin. |
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What is better Digital Coaxial or Optical cable? |
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Optical is normally better as far as signal transfer goes, since there is no electrical interference; however, optical cables are very sensitive to bending and hard turns. |
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How do you compare your cables to Monster Cable? |
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We don’t compare our cables to any other manufacture, we know that we carry the best product in it’s price range and we have been in cabling business for 7 years. Since we have manufacturing plants, our materials, tools, workmanship, testing gear is the latest and the greatest to be used in this industry. |
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| Partnership and OEM Services: |
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Our company does installations and we require some of your products frequently, do you offer any type of dealer pricing? |
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Yes, our company is constantly looking for new dealers and distributors. Please send your inquires to info@atlona.com for more information. |
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Our company requires a specific part which is not listed on your website, but similar to nature of your products, can you make it per our requirements? |
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Yes, in most cases we will be able to build the product per your requirements; however we will require an annual order of a specific quantity. |
