The Return Material Authorization (RMA)

The Return Material Authorization (RMA) representative will perform reverse logistics for our customers. The RMA representative will process replacements/repair on all products that are still under warranty.  

Essential Functions and Responsibilities:

• Issue RMA numbers to customers/distributors who are seeking a return or replacement.  
  
• Logistics Check: Upon receipt of returned goods, RMA logistics shall immediately inspect the goods and perform the following tasks:
  
  1)  Check contents of the package
  2)  Determine if the goods are Transcend products and check for any damage on the products
  3)  Test the returned merchandize to see if they are good/bad and then process the return accordingly.
  
  
• Work with sales and customers to ensure that all replacements/credits are processed in a timely manner.
  
• Keep a daily check on RMA inventory and maintain a log of all RMA goods.  
  
• Maintenance of all RMA testing equipment
  

• Strong written and verbal communications skills. 
• Strong customer service skills required 
• Proficient in the use of Computers 
• Very detailed oriented

Contact:
Ilya Khayn
ilya@atlona.com
www.lenexpo-electronics.com , www.atlona.com
408-962-0515 x 112
Lenexpo, Inc. dba Atlona
1293 Mountain View Alviso Rd Ste A
Sunnyvale, CA 94089

Technical Support

Representative Job Description:

• To provide support to customers by telephone, e-mail, chat and remote utilities for resolution of customer issues to ensure quality support and professional standards on each contact. (experience preferred)
• Manage time effectively in order to obtain performance criteria objectives while creating a strong and efficient customer experience.
• Analyze customer-reported issues and recommend corrective actions.
• Perform and complete related tasks and projects as assigned, such as RMA testing
• Provide technical assistance regarding product operation and service issues to customers
• Full-time position only

Requirements and Qualifications

• Previous knowledge and/or experience in audio/video field
• Strong customer service skills 
• Experiencing using Microsoft Windows based operating systems
• Basic knowledge of the Internet and online software
• Excellent written and oral communication skills
• Professional attitude and goal oriented work ethic

Contact:
Ilya Khayn
ilya@atlona.com
www.lenexpo-electronics.com , www.atlona.com
408-962-0515 x 112
Lenexpo, Inc. dba Atlona
1293 Mountain View Alviso Rd Ste A
Sunnyvale, CA 94089

Account Manager

Position Description:
The Account Manager serves as the primary business contact for the client and is responsible for client satisfaction. The AM is expected to consistently provide excellent customer service to accounts, as well as represent client needs and goals within the organization to ensure quality. In addition, the AM will should build relationships with clients to encourage new and repeat business opportunities.
Responsibilities:

• Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue.
• Reviews all major deliverables (i.e. strategic brief, function spec, tech spec, etc.) to ensure quality standards and client expectations are met.
• Ensures that client issues are dealt with in an efficient manner, informing the Account Director or Managing Director of any problems that may arise.
• Owns the contract and contract renewals for new work for an existing client.
• Approves Change Orders and invoices, and is responsible for payment collections.
• Works closely with the project team in order to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the project.
• Ensures that all processes and procedures are completed, quality standards are met, and that projects are profitable.
• Aware and in pursuit of opportunities for account growth and new business, involving the Account Director, Sales or other Q-Bridge support.
• Communicates the client's goals and represent the client's interests to the team.
• Provides regular two-way communication between the client and team, to provide strong team representation and set proper client expectations.
• Understanding of company capabilities and service, and effectively communicates all offerings to the client.
• Reports to the Account Director, providing regular input on all account activity, including status and call reports on a weekly basis.

Requirements:

• Experience and knowledge in audio/video field
• Proven Account Management skills required in order to create, maintain and enhance customer relationships
• Minimum 3 years of Account/project management experience
• Extremely detail oriented
• Technical competence (understand software, hardware, networks, etc)
• Motivated, goal oriented, persistent and a skilled negotiator
• High level of initiative and work well in a team environment
• Excellent written and oral communication skills
• Handles stressful situations and deadline pressures well
• Plans and carries out responsibilities with minimal direction
• Undergraduate degree

Contact:
Ilya Khayn
ilya@atlona.com
www.lenexpo-electronics.com , www.atlona.com
408-962-0515 x 112
Lenexpo, Inc. dba Atlona
1293 Mountain View Alviso Rd Ste A
Sunnyvale, CA 94089